Return & Refunds
CWH Return Policy
CANADA WATCH HOUSE wants to ensure that our customers are 100% happy with their timepiece purchase. If you are not satisfied you may exchange or return it for a refund, Money Back Guarantee.
Return Conditions:
- All returns to be sent back within the first 30 days of purchase
- Timepieces must be in original condition
- Must be in the original packaging and include all packing materials, blank warranty cards, manuals and any accessories
- Please email us at customer.service@canadawatchhouse.ca
- Include the order number, product code and reason for return
- After we review your request, we’ll email you a return shipping label within 2 business days. Pack the timepiece you are returning, print and tape the return shipping label on the top of the box (please ensure there are no other labels on the box). Drop the parcel off at your nearest Canada Post Office. Once CWH has received the timepiece, a refund will be processed within 7 business days
- We will email you a confirmation once the transaction has been completed
- Scratches
- Resizing and removal of links
- Any signs of wear
- Parts of the item are missing, warranty card, sale tag, cuff/cushion
- Custom Case Back Engraving